1. Scope
Mile Care Transport ("Mile Care," "we," "us") provides non-emergency medical transportation (NEMT) coordination. This policy explains how we handle information in the two apps we operate — the MCD Driver App, used by our contracted drivers, and the MCA Admin App, used by our dispatch staff — and on this website. Both apps require a Mile Care account; they are not available to the general public.
2. Information We Collect
We collect only what's needed to schedule, dispatch, and complete transportation — nothing is collected for advertising.
Account information: Name, phone number, and login credentials, for both drivers and admin staff.
Trip and passenger information: Entered by dispatch staff or drivers to coordinate rides — trip numbers, pickup and drop-off details, scheduled times, passenger name and contact number, funding source, and authorization number.
Location data: Collected differently by each app — see Section 3 below.
Biometric authentication: Both apps offer Face ID / fingerprint unlock. This is handled entirely by your device's operating system — Mile Care never receives, sees, or stores your biometric data.
| Data type | Collected by | Shared with 3rd parties? | Purpose |
|---|---|---|---|
| Name, phone number | MCD, MCA | No | Account & login |
| Precise location (foreground) | MCD only | No | Confirm Pull Out / Pull In |
| Precise location (background) | MCD only | No | Track vehicle position during an active trip |
| Trip & passenger records | MCD, MCA | No | Coordinate transportation |
| Biometric data | On-device only | No | App unlock |
3. Location Services
MCA Admin App: Does not collect the administrator's device location. The live dispatch map shows driver positions reported by the MCD Driver App — not the admin device's GPS. Location is never collected from MCA in the foreground or the background.
MCD Driver App: Uses your location in the foreground to confirm Pull Out and Pull In for a shift. When you start a trip, MCD asks a separate, explicit question — "Share live location with dispatch?" — before requesting background access. If you allow it, your position is shared with dispatch only until you Pull In, so trip progress and ETAs stay accurate for passenger safety. Background tracking stops automatically at Pull In, and you can turn it off at any time from your device's system Settings.
4. How We Use Your Information
Solely to operate Mile Care Transport's transportation service: scheduling and dispatching trips, coordinating drivers with passengers, maintaining accurate trip records for billing and accountability, and keeping driver/admin accounts secure.
5. Storage & Security
Data is stored in a Supabase-hosted database, encrypted in transit. Access is restricted to authenticated Mile Care drivers and admin staff through row-level security — a driver can see their own records and assigned trips; they cannot see other drivers' data or the full admin dataset.
6. Retention & Account Deletion
Trip and account records are kept for as long as needed to run our operations and meet standard recordkeeping requirements.
Both apps include an in-app Delete Account option (Settings on MCD, More on MCA). When you delete your account: your login is permanently removed and can't be signed back into; your name, phone number, license/vehicle details, and other personal fields are cleared; and your live location history is deleted outright. Trip records tied to your account are kept — with your personal details removed from them — because they're needed for Mile Care's operational and billing records, not because your account is still active.
7. Sharing
We do not sell information collected through our apps or website, and we do not share it with third parties for advertising. We may disclose information if required by law or to protect the rights, safety, or property of Mile Care Transport, our drivers, or our passengers.
8. Your Rights & Choices
- Delete your account directly from the app (see Section 6), any time.
- Request access to the information we hold about you by contacting us below.
- Turn off location access at any time from your device Settings (MCD). Note that this will limit or disable Pull Out/Pull In confirmation and live trip tracking. MCA does not request device location.
9. Children's Privacy
MCD and MCA are internal workforce tools for Mile Care's contracted drivers and administrative staff. They are not directed at, and are not knowingly used by, children.
10. Changes to This Policy
If we make material changes to how we handle your information, we'll update the effective date above and notify active drivers and admin staff through the app.
11. Contact Us
Questions about this policy, or a request to access or delete your data:
Mile Care Transport
Email: milecaremt@gmail.com
Phone: +1 (951) 377-3611
Address: 1512 E. Ramsey St., Banning, CA 92220